Through Collaboration, Superior Service
CHATSWORTH, CA – March 27, 2014 – NATEL EMS has raised its contractor ratings to 100% with two leading national customers through a collaborative plan to solve problems and create superior customer service.
“The improvement in customer service means more than top ratings. It shows NATEL’s commitment to understanding what our customers need, to finding innovative solutions and to make amazing things happen,” says President/CEO Sudesh Arora.
Arora credited Jay Klug, Vice President-Contracts, with leading the initiative that increased collaboration with customers at NATEL facilities in Chatsworth and in San Diego. “We had the willingness and insight to understand their problems, and we figured out ways to give them what they needed,” Klug says. “We did this by a process that was conversational rather than transactional. This put us at the heart of great customer service and program management.”
NATEL’s experience and willingness to serve customers and give them solutions is key to the electronics manufacturer’s future success. “NATEL is elevating our electronics manufacturing to higher performance levels. We are determined to be a top level-two manufacturer with a broader reputation for high-reliability manufacturing,” Arora says. “This laser-like attention to detail is responsible for NATEL’s reputation for error-free manufacturing. It will enable us to tackle new challenges ahead.”
NATEL is a major independent manufacturer of a wide variety of microelectronic products, providing low to high volume production for its customers. As the largest and oldest privately held EMS company in the U.S., NATEL is known for high-reliability, high-quality manufacturing that delivers solutions to customers. NATEL is favorably positioned among mid-tier EMS manufacturers to “make amazing things happen.” NATEL holds and maintains industry specific certifications that include ISO 9001:2000, ISO 13485, and AS9100. Its MIL-PRF-38534 (DSCC) Class H and K certifications certify NATEL’s expertise in designing and manufacturing microelectronic assemblies for space and mission-critical defense programs placing it in an elite group of aerospace industry manufacturers. NATEL, headquartered in Chatsworth, CA, has manufacturing locations in California, Nevada, Ohio, Mexico and Colorado. To learn more, visit www.NatelEMS.com or on Twitter, @NATEL.